Reinventing Norwegian

Perhaps no company has had more revolution in the top management than Norwegian Cruise Line, which has had to structure new roles for executives following the $3.03 billion acquisition of Prestige Cruise Holdings and its two brands, Oceania Cruises and Regent Seven Seas Cruises. 

Closing the deal in November set off a cascade of changes that began with a new corporate structure under a parent company, Norwegian Cruise Line Holdings (NCLH). 

Next, Prestige President Kunal Kamlani resigned, followed two months later by NCLH CEO Kevin Sheehan.

With former Prestige Chairman and CEO Frank Del Rio stepping up to take Sheehan’s place, openings were created for Stuart, 51, and Montague, 41, to step into brand president roles. 

Stuart, a 27-year Norwegian Cruise Line veteran with a long history on the sales side of the company, said in an interview after being promoted that he would continue to be more involved in sales than the average brand president.

“The key part of this role really is driving demand for the brand,” Stuart said. “I’m going to be very, very involved with travel partners.”

For their part, travel agents are thrilled to have Stuart in such a high-profile role because, said Signature’s Sharpe, they credit him with the line’s “Partners First” initiative and its support for the agent distribution channel.

“I keep getting members calling me,” Sharpe said. “They’re so happy for him and for us.”

Only time will tell whether all the change at the top is ultimately good for the cruise industry and travel retailers. But like Sharpe, Wall is optimistic that the positive energy of new blood will outweigh the loss of experience and institutional memory at some lines.

“It’s easy to have tunnel vision and automatically assume the way to go is the way it’s always been,” Wall said.

Coggins, too, said that on balance the changes are positive. 

“If you bring someone in from another industry, they come with fresh ideas,” Coggins said. “They bring the perspective that will help attract the first-time cruiser.”

Many Asian restaurants on Norwegian ships become complementary

The Jasmine Garden restaurant on Norwegian Jade.

Norwegian Cruise Line said Asian restaurants across its fleet of ships will become complimentary as part of an investment in enhancing the dining experience.

The restaurants affected by the move include Shanghai’s Noodle Bar aboard Norwegian’s Breakaway Class ships and Norwegian Epic, Jasmine Garden aboard Norwegian Jade, and Chin Chin aboard Norwegian Jewel.

The changes also apply to Orchid Garden on Norwegian Gem, Lotus Garden on Norwegian Pearl, Giza on Norwegian Star, Shogun on Norwegian Spirit, Bamboo on Norwegian Dawn and East Meets West on Pride of America.

All previously had cover charges or items priced ala carte on their menus.

Norwegian said its Teppanyaki restaurants will continue to carry a per-guest cover charge, and sushi venues across the fleet will retain nominal a la carte pricing.

Major Cruise Companies Set for Significant Growth Through 2022

The major brands will continue to get new megaships into the future. (photo: Sergio Ferreira)

The cruise industry’s growth trek will continue into the future, as current data from the 2015-2016 Cruise Industry News Annual Report shows significant capacity increases occurring over the next seven years.

Carnival Corporation will take its industry-leading position from roughly 10 million passengers this year to an estimated 13 million by 2022.

Royal Caribbean, meanwhile, will grow from over 5 million passengers to at least 7 million, and possibly more with no orders yet on the books for the 2020s.

Norwegian Cruise Line and MSC Cruises will see the most significant percentage growth between now and 2022. Norwegian is set to increase capacity by some 50 percent while MSC could double its 2015 capacity by 2022 based on seven new ship orders from an estimated 1.5 million to 2.9 million passengers

Ship withdrawals will be relatively insignificant as ships leaving fleets will generally be smaller, older vessels, while new tonnage coming in is expected to be of the megaship variety.

About the Annual Report:

The Cruise Industry News Annual Report is the only book of its kind, presenting the worldwide cruise industry through 2025 in 350+ pages. Statistics are independently researched. See a preview of last year’s edition by clicking here.

The report covers everything from new ships on order to supply-and-demand scenarios from 1987 through 2021+. Plus there is a future outlook, complete growth projections for each cruise line, regional market reports, and detailed ship deployment by region and market, covering all the cruise lines.