Coming soon to a port near you

By Tom Stieghorst

*InsightNext year’s cruise ships have yet to arrive but, borrowing a page from the movie industry, cruise lines are starting to provide online trailers of their coming attractions.

Several of the industry’s most anticipated ships are being previewed in videos that can show agents and customers what they might be buying if they reserve a spot on the next newbuild.

Cruise lines have been producing these videos for a while, but they’re growing increasingly elaborate. They’re a great tool to build excitement for what is likely a premium sale.

According to a recent survey of Cruise Holidays agents, no ship is more anticipated than Royal Caribbean’s Quantum of the Seas, due to enter service next November from New York/New Jersey.*TomStieghorst

The ship will have lots of firsts, including the first skydiving simulator, the first bumper cars and a giant mechanical arm that will take occupants of a glass capsule up and over the side of the ship.

All are prominently displayed on Royal Caribbean’s website in an eight-minute video that includes a lot of sophisticated 3-D imagery of a ship that physically has yet to be created.

On hand to narrate is actress Kristin Chenoweth, the ship’s godmother, along with RCCL chairman Richard Fain, Royal Caribbean International President Adam Goldstein and actress Estelle Harris of “Seinfeld” fame, who is allowed to take a few playful digs at Fain in the skydiving segment.

At eight minutes, the video done by visual effects house Brewster Parsons, is distinctive, if a bit long for the attention span of the average cruise shopper. But it is entertaining, full of cameos from the likes of magicians Penn & Teller, and there’s a lot of new ground to cover to explain all of Quantum’s special features.

At 2 minutes, 18 seconds, the video for the Norwegian Getaway, due in February, is much easier to digest. It is fast-paced, with no voiceover, and starts with an amazing tracking shot of the Waterfront entertainment area on the ship. The video soundtrack is full of marimbas and timbales, as befits a Miami-based ship, and there are several shots that capture the NCL logo on the ship’s stack so there’s no doubt whose ship it is.

Regal Princess, the sister ship to 2013’s Royal Princess, is such a close sibling that the Princess Cruises video promotes both at once. The length comes in at a manageable five minutes, the pacing is measured, and the ship’s features are explained by a soothing and neutral feminine voice.

Even ships that won’t debut until 2015 have videos, including a newly minted one for P&O Cruises’ Britannia, featuring executives on its newbuild team, and another for Viking Cruises’ Viking Star, a true departure for the river cruise company, that is briskly described by a British-sounding male narrator.

So if you have a spare moment, check out next year’s ships today. It has never been easier.

Carnival Corp. looks to better leverage scale with restructuring

Carnival Corp. looks to better leverage scale with restructuring

By Tom Stieghorst

Royal Princess shipFORT LAUDERDALE — The recent reordering of top executive roles at Carnival Corp. demonstrates the growing focus of Arnold Donald, the company’s new CEO, on bringing tighter coordination to the sprawling company’s 10 cruise brands.

At the same time, analysts and industry observers said last week that it provides new horizons for executives that have been with Carnival Corp. brands for years and are ready for bigger responsibilities.

In one intriguing change, a newly formed Holland America Group would, for the first time, consolidate the supervision of two West Coast-based brands, Holland America Line and Princess Cruises, under a single executive.

Wall Street analyst Tim Conder said he expects that the moves, over time, will lead to greater sharing of data to enhance cross-selling and up-selling among Carnival’s brands.

In an investor note, Conder, a Wells Fargo analyst, said that Donald is taking steps that pave the way to “further utilize the company’s scale and consumer data for revenue and cost leverage.”

At Travel Weekly’s Cruise World event here last week, Donald downplayed some of the emphasis on centralization but then pointed to the brands’ joint operations in Alaska as a model.

“That’s an opportunity to take advantage of our scale,” Donald told CruiseWorld attendees in a keynote speech. “Rather than have two brands with their own motorcoaches, their own rail lines, their own hotels, by combining things, we can be more efficient for the guests.”

He nevertheless emphasized that HAL and Princess will continue to have distinct brand identities.

Arnold Donald at CruiseWorldEarlier in the week, Carnival announced a flurry of promotions that left its executive suite a changed landscape. Four senior Carnival executives were given new roles, three of them stepping up to bigger responsibilities:

• Jan Swartz. Previously executive vice president of sales, marketing and customer service, Swartz, 43, becomes president of Princess Cruises, a role in which she will oversee 17 ships and 22,000 employees in 60 countries. With Swartz’s promotion, Princess becomes the largest cruise line ever headed by a woman.
“She has my full support as she embarks on her new role,” Donald said in announcing her appointment.

• Alan Buckelew. Previously president and CEO of Princess, Buckelew, 64, becomes COO of Carnival Corp. In that role, his portfolio will include maritime and port operations, information technology, ship retrofits and newbuilds, research and development, risk assessment, quality assurance and group strategy and global operations.

Buckelew will also have oversight of Carnival Asia, headed by former Costa Cruises CEO and Carnival Corp. board member Pier Luigi Foschi.

• Stein Kruse. Now president and CEO of Holland America Line, Kruse, 55, becomes CEO of the new Holland America Group, comprising HAL, Princess, Seabourn Cruises and the Holland America and Princess land operations in Alaska.
Kruse will also become chairman of Manco, the U.K.-based entity that oversees Carnival Australia, a role currently filled by Carnival Corp. Chairman Micky Arison.

• Howard Frank. Formerly Carnival Corp.’s vice chairman and COO, Frank, 72, becomes special adviser to the CEO and the chairman. Frank will also continue in his role as chairman of CLIA, a job that has increasingly occupied his attention.

All the changes take effect Dec. 1.

In a statement announcing the switch of Frank’s role, Arison noted that he and Frank have set Carnival’s course at the corporate level for more than two decades.

“For the last 25 years, Howard and I have worked side by side, and I could not have asked for a better business partner,” Arison said.

Recent changes at the top this year, including both the CEO and COO positions, mean that new personalities who were not at Carnival’s helm in 2013 will be leading the corporation next year.

That said, Arison remains chairman and the largest shareholder, while Frank’s decades of experience will prolong his influence. Carnival did not say whether Frank will be renominated to its board.

Conder said the changes were not likely to be disruptive and were part of succession planning at the $27 billion company, particularly in the case of Frank.
He noted that Buckelew has had a “long, experienced career in various operating, financial and executive roles at Princess and Cunard.”

The other executives moving up also have solid credentials. Swartz, who will report to Stein Kruse, holds a master’s degree in business administration from Harvard, a consulting background at Bain & Co. and has worked for Princess since 2001.

Kruse, who will now report directly to Donald, has been president of Holland America Line for a decade.

Scott Koepf, vice president of sales for Avoya Travel, said that Carnival has a deep bench when it comes to executive talent.

“There have been a number of lessons learned in the past few years,” Koepf said. “Now they’re making sure talent is spread around to all of the brands.”

Whether more changes could be coming in either personnel or corporate structure remains an open question. With the creation of Holland America Group, Carnival has streamlined its brand reporting.

There is Carnival Cruise Lines, the largest of the brands, headed by President Gerry Cahill. The North American brands report through Kruse. And the European brands, including Costa, Aida and Ibero, are headed by Costa Cruises Chairman Michael Thamm.

Carnival’s U.K. legacy operations are less tidy. P&O Cruises is under Carnival U.K., headed by David Dingle, but P&O Australia, headed by Ann Sherry, now will be overseen by Kruse. And Cunard Line, while under the control of Dingle, shares a U.S. sales operation with Princess in Los Angeles.

At CruiseWorld, Donald hinted that new brands may be coming into the mix at Carnival. Asked why there was no upper-premium brand comparable to Oceania Cruises, Donald responded, “We’ll see.”

He added: “There are other segments that exist that nobody’s addressed. Finding those segments that are large enough to support ongoing capacity is a key to future success.”

In the short term, Conder said, Carnival Corp.’s key to success lies in the continued turnaround of the Carnival Cruise Lines brand.

In his note, he told investors that shares of Carnival will stay largely unchanged until mid-March, when it may be clearer how the eponymous cruise line’s reforms are progressing.

“We believe it will likely be 2015 before legacy ship retrofit issues are behind and brand reputation rebuilding along with improved operating approaches begin to bear fruit,” he wrote.

Regal Princess to arrive two weeks early

Regal Princess to arrive two weeks early

By Tom Stieghorst
Princess Cruises said the Regal Princess, a ship under construction, will arrive 13 days ahead of schedule, enabling the line to add two cruises.

Regal Princess’ first cruise had been scheduled for June 2, but Princess has bumped that up to May 20.

The new maiden voyage will be a seven-day cruise from Venice to Athens with stops in the Greek islands of Corfu and Mykonos and an overnight call in Istanbul.

A second cruise will depart May 27 from Athens and spend six days calling on Kusadasi, Turkey; Santorini and Katakolon, Greece; and Dubrovnik, Croatia, on its way to Venice.

Passengers previously booked on the June 2 maiden voyage have until Nov. 15 to decide whether they want to take the new cruise instead of, or in addition to, their existing reservation.

Regal Princess will carry 3,650 passengers and is a sister ship to Royal Princess, which debuted earlier this year.

Senior Officers Announced for Regal Princess

Princess Cruises has announced that Captain Ed Perrin will be at the helm of its next new ship, Regal Princess, leading a senior officer team with more than 100 years of seagoing experience among them. The senior four-stripe team will also include Relief Captain Dino Sagani, Relief Captain John Foster, Chief Engineer Rosario Segreto, Hotel General Manager Dirk Brand, and Staff Captain Aldo Traverso.

Following in the wake of sister ship Royal Princess, Regal Princess launches in June 2014 for a season of Mediterranean cruising. The ship will offer the same dramatic features that have already made headlines on Royal Princess, including a soaring atrium, the dramatic over-water SeaWalk, the new Princess Live! television studio, a special Chef’s Table Lumiere, and balconies on all outside staterooms.

“It takes a talented team to bring out a new vessel of this caliber,” said Jan Swartz, Princess Cruises executive vice president“These skilled officers bring considerable seagoing and management skills to the new ship’s maiden season.”

Captain Ed Perrin – Captain Edward Perrin has been in command of numerous Princess ships since 2006, beginning with the former Tahitian Princess sailing in French Polynesia. Captain Perrin attended the College of Maritime Studies in Southampton and worked aboard several types of cargo ships before setting off aboard cruise ships. He then joined Princess in 1996. A native of Dorset on the South West Coast of England, Captain Perrin grew up watching the cargo ships and ocean liners sail from local ports, which sparked his growing desire to work at sea.

Relief CaptCaptain Ed Perrin will lead the senior officer team aboard the new Regal Princessain Dino Sagani – Captain Dino Sagani commanded a variety of Princess vessels, including Sea Princess, Dawn Princess, Sapphire Princess, Diamond Princess, and most recently as relief captain on Royal Princess. Sagani was born in Trieste on the North East Adriatic coast of Italy. Following the family tradition, he studied at the Nautical College in Trieste, which is one of the oldest Nautical Schools in Europe. On completion of his studies, he joined the Italian Navy, serving on a minesweeper during the first Gulf War. After the Navy, he joined Princess Cruises in 1995, where he quickly climbed the ranks and was promoted to captain in 2007.

Relief Captain John Foster – Captain John Foster has most recently commanded Sea Princess and Grand Princess. Foster started his seagoing career as an officer cadet with Esso tankers at the age of 16. After completing his cadetship, he joined his first Princess ship – the original Royal Princess. He was also assigned to the new build projects of Dawn Princess, Grand Princess and Island Princess. Foster was born in the maritime city of Liverpool, on the banks of the river Mersey, on the North West coast of England, where he still resides.

Chief Engineer Rosario Segreto – Chief Engineer Rosario Segreto has held this position for Princess Cruises since 1999 and is now one of the most senior chief engineers in the Princess fleet. In 2010, he was asked to participate in the design and development of the new class of ships, Royal Princess and Regal Princess, and has spent the past several years working extensively with the shipbuilding team. Segreto is from the small town of Villamassargia on the island of Sardinia, Italy, and graduated from the Nautical School in Cagliari, Sardinia in 1980. He began his career at sea as a cadet engineer on tanker and cargo ships. He joined Princess Cruises in 1988.

Hotel General Manager Dirk Brand – Hotel General Manager Dirk Brand will oversee all hotel functions aboard Regal Princess, a position he has held aboard a variety of Princess ships, including most recently Royal Princess and Ruby Princess during the ships’ inaugurals. He has also worked aboard the ships of sister company Cunard. Brand was born in Berlin, Germany and grew up in Munich. After completing his education and apprenticeship in hotel management, he served with the Air Force in Sardinia, Italy. Fluent in three languages, Brand began his career at sea in 1998 as a senior assistant food and beverage director during the inaugural season of Grand Princess. He currently resides in Spain.

Staff Captain Aldo Traverso – Head of the deck department and second in command to the captain, Staff Captain Aldo Traverso joined Princess in 1998 aboard the original Regal Princess. A native of Genova, Italy, Traverso graduated from that city’s Nautical Institute, after which he served in the Navy – first at the Naval Academy in Livorno and then on board a Navy vessel. His Princess career began as an able seaman fireman, after which he rose swiftly through the ranks to his current position. Today, Traverso resides in the Piemonte region of Italy.

Regal Princess, will debut on June 2, 2014 with a seven-day inaugural voyage from Venice to Barcelona. The ship will then sail on a 10-day Mediterranean & Aegean cruise, followed by a season of Princess’ signature Grand Mediterranean cruises, with two itinerary choices.