Large cruise lines increase practice of staggered check-in


Disney cruise check-in terminal at Port Canaveral Florida

Big cruise lines are increasingly requiring passengers to pick a boarding time in hopes of streamlining embarkation on large ships.

The idea is to offer a smoother, more tranquil first day onboard.

In the past year, Carnival Cruise Line, Royal Caribbean International and Norwegian Cruise Line have all rolled out staggered check-ins on some or all of their ships.

Norwegian is the furthest along. Last June, it began enabling guests on the 4,000-passenger Norwegian Breakaway to select their arrival time when they downloaded documents as part of the online check-in process. Guests select a half-hour window to board between 11 a.m. and 3 p.m. The line continued to expand the idea to its other ships; by November, almost anyone on a Norwegian ship departing from a U.S. port was able to take advantage of staggered check-in.

The only exceptions are Norwegian’s Hawaii-based Pride of America, due to later departure times, and its Anchorage/Seward itinerary because of cruise-tour complexities.

Carnival says it strictly enforces the staggered times and will ask guests to return to the terminal later if they show up early. Norwegian is less strict.

Carnival’s version started last year in Galveston, Texas. The line extended it to two of its New Orleans-based ships, the Carnival Elation and Carnival Dream, and is targeting Miami next, beginning March 4. The Carnival Triumph, also based in New Orleans, is scheduled to begin staggered check-in this April.

Royal Caribbean’s staggered check-in program is currently limited to the Anthem of the Seas. Royal assigns arrival times, rather than enabling guests to choose.

Andy Stuart, president of Norwegian, said staggered check-in helps break up the “big block” of passengers who tend to arrive around noon.

Stuart said that so far the idea has been a qualified success: “I won’t say it’s perfect; I think it’s improved it. It has started to spread people out a little more effectively.”

One important difference between Carnival and Norwegian is the policing of early arrivals. Carnival says it strictly enforces the staggered times and will ask guests to return to the terminal later if they show up early.

However, if guests show up later than their assigned times, “we allow them to come in and check in,” Carnival spokesman Vance Gulliksen said.

Norwegian is less strict, Stuart said. “We don’t force anyone to sit and wait. People embark as quickly as we can get them on,” he said.

“There are people who are rule keepers,” Stuart continued. “They say ‘OK, I was told to arrive between 11 and 11:30, and that’s what I’m going to do.’ And then there are rule breakers who say, ‘I don’t care what you tell me; I’m going to get there for lunch.’ So we like the rule keepers, but we don’t penalize the rule breakers.”

Stuart said Norwegian is working on other ways to speed the process of embarkation.

“Nobody books the trip to be on the embarkation; they book the trip to be on the ship,” he said. “We think investments in technology and automation to accelerate the process will continue to improve that experience.”

Cruise lines leaving Houston high and dry as attention turns to Asia


Houston Cruise Port-Bayport Terminal

By Tom Stieghorst/ Travel Weekly

The Port of Houston is losing both of its homeported ships next year, a victim of a growing focus by North American cruise lines on shifting deployments to Asia.

Both Norwegian Cruise Line and Princess Cruises have announced 2016 schedules that do not include a ship sailing from Houston, where western Caribbean itineraries are typically offered.

It is the most tangible fallout yet from the cruise industry’s high interest in China, Australia and other Asian markets.


Po Dong, Shanghai at night, photo by Dave Jones

Brian O’Connor, vice president of public relations at Princess Cruises, said the departure from Houston is the final domino in a chain that started when the line moved the Sapphire Princess from Australia to China. The China cruises were announced in 2013 and started in May 2014.

The redeployment of several ships ultimately led Princess to move the Caribbean Princess from Houston to Fort Lauderdale in late 2016, where it will still offer some western Caribbean routes.

But for Texas cruisers, the news means a reduced choice of cruise lines and homeports. Following the moves, instead of five lines sailing from the state, there will be three, and they will depart only from Galveston.

The change doesn’t sit well with Vic Freeland, a retired firefighter who lives about 45 minutes from Austin and is a huge Norwegian Cruise Line supporter.

“Certainly, we’re sad that they’re leaving,” said Freeland, who has tried Carnival Cruise Line and Royal Caribbean International but has cruised much more with Norwegian.

Though Asia deployment is the first cause cited by Princess and others in accounting for the change, another factor could be the expiration next year of financial incentives offered by Houston to lure cruise lines to its Bayport Cruise Terminal.

And Carnival has made a strong push in the last several years in New Orleans and Galveston, raising the level of competition in the crowded western Caribbean.


Norwegian Star in Cabo San Lucas, Photo by Dave Jones

Norwegian was the pioneer of what it dubbed “Texaribbean” cruising when in 1997 it launched weekly service with the old 848-passenger Norwegian Star. Since then, it has dropped the market and returned twice, first in 2007 and again in 2014.

Norwegian did not provide a direct rationale for the latest pullout. But in comments on a teleconference with Wall Street analysts, Frank Del Rio, CEO of the cruise line’s parent, Norwegian Cruise Line Holdings, highlighted new Asian service as the cutting edge of its latest deployments.

For the first time in recent memory, Norwegian is sending a ship, the 2,348-passenger Norwegian Star, on Asian and Australian itineraries next year. That will be independent of any decision to position a ship there for Asian-sourced passengers.

Without identifying it, Del Rio said the new deployment “replaces our lowest-yielding seven-day product.”


Norwegian Jade in Larnaca, Cyprus. Photo taken by Dave Jones

At the same time, the Norwegian Jade will move from Houston to Tampa, where it will continue to offer seven-night western Caribbean cruises but also mix in a few 10- and 11-night itineraries. The Jade replaces the Asia-bound Norwegian Star, which has been sailing from Tampa.

A somewhat similar game of musical chairs sent the Sapphire Princess to China from Singapore and the Diamond Princess to Singapore from Australia. The Emerald Princess, which had been sailing from Houston, was moved to Australia this year to cover the hole left by the Diamond Princess. Princess plugged the gap by moving the Caribbean Princess to Houston but concluded that wasn’t a good long-term strategy.

“It didn’t make commercial sense for us to market and operate one ship from Houston, so we moved the Caribbean Princess to Fort Lauderdale, where we get economies of scale,” O’Connor said.

That will leave Houston with no cruise ships and a deserted 96,000-square-foot terminal after next spring.

Stan Swigart, port director of marketing and communications, confirmed the view that the port’s misfortune arises from the ascendency of Asia.

“The reasons we’re getting is that they’re redeploying vessels to the Asian and Australian markets, and Houston was just not in the mix,” Swigart said.

Next year also marks the expiration of a reported $6.7 million in financial incentives extended to Princess and Norwegian in 2012 to induce them to sail from Houston’s then-vacant terminal.

A drawback for Houston is the building’s interior location off the Houston Ship Channel some 30 miles from the Gulf of Mexico.

“Galveston’s closer to open water than we are. That may play into it,” Swigart said. “Cruise lines are really finicky. They shuffle the deck a lot, just to keep it fresh.”

After Norwegian’s last departure, in 2007, the $81 million terminal saw no cruise passengers from 2008 to 2013. It was used as a lay-berth port and for ship repairs, Swigart said. At the moment, there are no cruise ships on the horizon that want to dock there, he said.

That’s not the case in Galveston, where Texas-based cruising will consolidate after next year. Carnival has bulked up its presence there, announcing that it will move its newest ship, the Carnival Breeze, to Galveston in 2016 to join the Carnival Liberty and the Carnival Freedom. It also reached a marketing partnership with the Dallas Cowboys and took other steps to attract business.

Galveston is also home to a Disney Cruise Line ship, the Disney Wonder, and to a Royal Caribbean International ship, the Navigator of the Seas.


Disney Wonder

In November, Royal plans to replace the 3,276-passenger Navigator with the 4,000-passenger Liberty of the Seas. A 60,000-square-foot expansion of the terminal that Royal uses in Galveston was to have been completed by then, but a redesign has pushed back the opening until the spring, port spokeswoman Cristina Galego said.

The expanded terminal will seat an additional 2,000 passengers. Galego said Royal Caribbean has asked the port to provide an air-conditioned tent as a passenger waiting area until the terminal work can be completed.

Royal Caribbean discounts shore excursions in promotion

 

Royal Caribbean International said shore excursions booked this weekend will be discounted by up to $150, in celebration of a new initiative.

The line has reorganized its 2,800 shore excursions into seven themed groupings: Active Adventures, Family Connections, Royal Tour Challenge, Culture and Sights, Culinary Delights, Caring Discoveries, and the Royal Premium Tour Collection.

Royal Caribbean said that excursion bookings from Aug. 14 through Aug. 16 for sailings departing after Sept. 13 will be entitled to an onboard credit for shore excursions of $75 per stateroom for interior and oceanview cabins and $150 per stateroom for balconies and suites. The offer applies to cruises of five nights or longer.

The offer excludes China departures and Ovation of the Seas sailings departing Dec. 15, 2016, to Jan. 23, 2017.